Shipping and returns

Delivery

We send our parcels through Webpakkeriet and send the parcel the same day if we receive your delivery before 15.00 .

Expected delivery time is normally 2 working days if the package is ordered before 15.00

 

Return

You have a 14-day right of cancellation on purchases from mondaybliss. However, this right of return does not apply to signed books or online goods, such as audio meditations, audio books or online courses, as they cannot be withdrawn.

If you have regretted your purchase, please write to us at ccmickelborg@gmail.com so that we can guide you in the further process and keep a close eye on your package in case of return.

You lose your right of withdrawal if you open and use your product or break the seal. In case of cancellation and return, the product must therefore be returned in the same condition as you received it. Feel free to use the same packaging as the item was sent in, with new tape around it.

There is a 2-year warranty on products in accordance with the Danish Sales Act. The right to complain applies to all errors in software, material and manufacturing.

Complaint regarding errors and defects must be notified to MonDay Bliss ApS within a reasonable time after receipt of the goods.

If the product is to be returned, it must be sent back to the business address:

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Att. your order number

Returns are at your own expense, unless there is a fault with the product or the delivery.

Customer & Privacy Policy

We do not resell personal information and do not pass on your personal information to others, they are only registered in our customer directory. You can have your information deleted at any time.

In order for you to enter into an agreement with MonDay Bliss ApS, we need the following information:
. Name
. Address
. Phone number
. Email address

We register your personal data with the aim of being able to deliver the goods to you.

The personal information is registered with MonDay Bliss ApS and stored for up to five years, after which the information is deleted.

When personal data is collected via our website, we ensure that it always happens by giving your express consent, so that you are informed about exactly what information is collected and why.

The director and the employees of MonDay Bliss ApS have access to the information registered about you.

The data controller in MonDay Bliss ApS is: Carla Chloe Mickelborg

We do not store and transmit customer information encrypted.

As registered with MonDay Bliss ApS, you always have the right to object to the registration. You also have the right to access what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this should be addressed to ccmickelborg@gmail.com.

Cookies
On mondaybliss.dk uses cookies with the aim of optimizing the website and its functionality, thus making the visit as easy as possible for you.

You can delete cookies from your computer at any time, see the instructions at  Webshop Cookies and Privacy Policy.

Consumer Protection

Read more about your protection as a consumer when you buy via a PensoPay payment solution:
https://pensopay.com/mere/forbrugerbeskyttelse/

Complaint options

A complaint about a product or service can be submitted to Nævnenes Hus, the Mediation Team for Consumer Complaints, Toldboden 2, 8800 Viborg via Klageportalen for Nævnenes Hus. The mediation team will try to resolve the dispute by mediation, and if it is not possible to find a solution, you can bring the complaint before the Consumer Complaints Board.

It is basically a prerequisite for making a complaint that the product or service you want to complain about has cost at least 1.DKK 110 and a maximum of 100.DKK 000 For complaints about clothes and shoes, the price must be at least DKK 720 as a starting point. The amount limits may be changed. You must pay a fee to have the complaint processed.

The EU Commission's online complaints portal can also be used when submitting a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints are filed here:
http://ec.europa.eu/odr

When submitting a complaint, you must provide our e-mail address ccmickelborg@gmail.com